The small print

'Wire' is a trading name of Hussain, Dupré and Company Ltd, registered in England and Wales with company registration number 08017169 and registered offices at Kemp House, 152 City Road, London EC1V 2NX, United Kingdom.

Any contracts undertaken are with Hussain, Dupré and Company Ltd, who are acting as a tour operator unless otherwise mentioned. The use of 'Wire' as a brand or trade mark implies Hussain, Dupré and Company Limited without exclusion.

1.Your Contract with 'Wire' and therefore Hussain, Dupré and Company Ltd

When you make a booking with ‘Wire’ you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking, or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions in conjunction with the information set out in our published literature or website or direct communications between you and 'Wire' form the entire agreement between yourself and ourselves. Specific terms and conditions will apply where flights are booked as part of the arrangements made by 'Wire' or our agents on your behalf and will be supplied to you as they become relevant.

In summary, the services which we offer before entering in to a contractual relationship will include; advice, recommendations, consultation, opinions and descriptions concerning the content, accommodation, activities, travel arrangements and other considerations which form part of a Holiday; providing you with costs and itineraries which are matched to the requirements which you set out; checking the availability of any arrangements mentioned above.

At the commencement of your contact with 'Wire' we will; undertake to book and pay, on your behalf, for such arrangements which you agree to pay for on the basis of the specific descriptions provided by 'Wire'; provide such confirmations and details of arrangements to allow you full enjoyment of the same; communicate and coordinate with all third-party suppliers for the facilitation of those arrangements, fulfil any further obligations to the extent expressly contained in our terms and conditions.

2.Making a Booking

When you or an authorised agent acting on your behalf makes a booking with ‘Wire’ and we accept it, you must immediately pay a deposit of £150 per person or 60% of the booking total, whichever is greater in respect of the services supplied or to be supplied by ‘Wire’.

Payment for airfares (subject to the ticketing deadline) and travel insurance may also be due in full at the time of booking.

After we receive your deposit or balance a Confirmation/Invoice will be sent to you or your agent, setting out all the travel arrangements and balances remaining. Balances must be paid in full no later than 8 weeks prior to departure. If your departure date falls within 8 weeks of making the booking or receiving our confirmation, then the total cost of the holiday is payable in full when the booking is made. If either deposit or balance is not paid on time we reserve the right to cancel your arrangements with ‘Wire’ and levy the cancellation charges set out in clause 5 below. Payment retained by 'Wire' in the event of cancellation must be no more and no less than the cancellation charges set out in clause 5 below.

Because we offer tailor-made Holidays and Excursions, individual room categories and activites may vary from images which are displayed in our marketing materials or on our website and depict instances which may be of a greater or lesser value than the services you eventually procure from us. Specific details of all arrangements will be provided to you before booking and shall form the basis of the actual contract which you enter in to with 'Wire'.


3.Prices

Prices are fixed at the time of booking and generally will not be subject to surcharges.

The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT. When a surcharge is payable an administration charge of £2.50 per person will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your overland tour booking with ‘Wire’ except an amendment charge.

Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you or your travel agent of the amount due. We reserve the right to change our prices at any time before you book including any special offers we may from time to time offer and which may not be the same as set out in our publicity material, or the price which you have previously paid for your Holiday arranged by 'Wire'.

Prices displayed on the Wire website or those of any agents acting on our behalf, in currencies other than British Pounds Sterling (GBP) are provided as an indication only. We reserve the right to amend or update these prices according fluctuations in exchange rates, with the base currency being British Pounds Sterling (GBP). Before you make any payment towards your booking, you will be advised of the total cost in British Pounds Sterling, with an indication in your local currency if you so request, but ultimately all amounts received by 'Wire' must be in British Pounds Sterling (GBP). Any fees or charges associated with converting monies from you local currency to British Pounds Sterling (GBP) and remittance costs are to be borne by you. 'Wire' does not accept responsibility or liability for fluctuations in exchange rates which may occur between the time you pay the deposit amount and the balance amount, or when you arrive and complete your travel in the destination country.

4.Changes by You

If you wish to change your booking with ‘Wire’ in any way, and we can accept the change, a charge of £50.00 per person per amendment will apply provided that your instructions in writing are received two months or more prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as specified in clause 5 below, apply. You will be responsible for paying any difference in costs which arises from changes which you request and these are payable at the time before your revised booking can be confirmed.

5.If you cancel your booking

You or any member of your party may cancel your booking at any time providing that the cancellation is made in writing by the person who made the original booking and is communicated to our office in the UK. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below. Refunds are made through the original booking office. Where your booking concerns arrangements for more than one person whether or not on a shared-accommodation basis, certain costs within your booking total will have been calculated based on the total number of people traveling. In the event that an individual or individuals wish to cancel only their own participation on the Holiday and not that of the whole group, we reserve the right to recalculate the booking total based on the revised number of participants. If the revised booking total is more than the original amount then you will be expected to pay the difference before any cancellation-in-part can be processed by us.

Period before scheduled departure date that notice of cancellation is received:

85 days or more - we will retain 25% of the total booking amount from funds which we have received from you

57 - 84 days – we will retain 50% of the total booking amount from funds which we have received from you

56 days or less, or 'no-show' – you will not receive any refund from us

Booking amendments or cancellations must be charged for according to the details of our terms and conditions.

6.If we amend your booking

Due to the nature of our holidays it may be necessary for us to make changes to your itinerary, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date of any changes. Flight timings and carriers set out in publicity material are subject to change and all details given to you are for guidance only. Confirmed dates will be as shown on your ticket and/or tour voucher.

As we do not control the day-to-day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival at your destination. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference between the accommodation booked and that which is available together with compensation of £15.00 per person for any inconvenience.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main chartered, war or threat of war, civil strike, industrial disputes, natural disasters, bad weather or terrorist activity.

7.If we cancel your booking

We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 8 weeks prior to departure unless it is for reasons outside of our control or by reason of late or non-payment by you.

If we have to cancel your booking (other than for late or non-payment by you) you will have a choice of taking an alternative holiday, (where this is of a lower price we will refund the difference to you, however, if the holiday is of a higher price you will be expected to pay the difference) or cancelling the contract in which case a full refund will be paid to you.

8.Our liability

i) Our obligations, and those of our suppliers providing any service or facility involved in any part of your Holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (including local laws, customs and regulations in the case of in-country third party suppliers) will be deemed proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (iv) below, should any part of your Holiday not be as described in our marketing material or elsewhere by us before you leave the U.K or your country of origin. Images of accommodation, including individual room categories are provided in our marketing materials or on our website strictly for guidance and information only and may vary from the services which you finally procure through us. Where specific details of room categories, activities and other elements of your Holiday have been provided to you in writing by 'Wire' at the time of booking, these shall be deemed as the sole and correct description of the services which will be provided and for which you have or intend to pay for.

If we accept liability, we will, subject to paragraphs (v) and (vi) below, pay you reasonable compensation in accordance with English law. However, the maximum we will pay you in any circumstances is twice the price of the original Holiday cost. This maximum will only be payable when every aspect of your Holiday has gone wrong and you have not received any benefit from your Holiday. Any sums received by you from suppliers, such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline’s actions), will be deducted from any sum paid to you as compensation by us.

iii) For claims which involve death or personal injury as a result of an activity forming part of your Holiday, we accept liability subject to paragraph (i) above and (iv) below. If we accept liability, we will, subject to paragraphs (v), (vi) and (vii) below, pay you reasonable compensation in accordance with English law.

iv) We accept liability in accordance with paragraphs (i), (ii) and (iii) above and subject to paragraphs (v), (vi) and (vii) below except where the cause of the failure in your Holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the Holiday and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

v) Where a claim (whether for personal injury or non personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount of compensation you will receive will be limited in accordance with and/or in an identical manner to the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol) the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your Holiday.

vi) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled 'Complaints'.

vii) Should you become ill while on Holiday, you must, in addition to reporting your illness to our representative, consult a local doctor within 24 hours of the onset of symptoms and also consult your GP upon your return to the UK or your country of origin. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

viii) If you or any member of your party suffers illness, injury or death, through misadventure, as a result of any activity which does not form part of your contracted Holiday arrangements, including unsupervised sightseeing, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person/s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to us of £500 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.

ix) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Holiday.

9. Documentation

Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty, being imposed upon us then you shall reimburse us accordingly. If failure to obtain any such documents prevents you from enjoying your Holiday, for example because you are refused entry to the destination country, then your booking will be treated as a 'no-show' and cancelled accordingly, with no refund due. You must ensure, by consulting your own Doctor if necessary of specific precautions deemed prudent for the country/resort you intend to visit and the appropriate medication/inoculations are complied with.

10. Conditions of carriage / accommodation

We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your own responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorised agents and according to such carrier’s regulations. When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.

11. Contract

We reserve the right at our absolute discretion to terminate your arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

12. Unused services and 'no-shows'

No refund will be due to you in respect of non-utilisation of any part of the Holiday arrangements made for you by 'Wire' or its authorised agents. 'No-show' includes failure to arrive in the destination country within 24 hours of your scheduled arrival. If you inform us in advance that your arrival will be delayed, we will endeavour to allow you to take up your travel plans from part way through the travel arrangements at the corresponding location and not from the beginning or first day of those arrangements.

13. Insurance

We cannot stress enough the importance of your taking out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourself and all individuals covered by the arrangements made by 'Wire' as part of your booking, to indemnify both 'Wire' and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.

14. Complaints

We do our very best to ensure that your holiday arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, by telephoning our UK office from wherever you may be. If a problem arises during your Holiday it is important that you advise the supplier and/or our representative (which may be your tour guide or driver) at the earliest opportunity and they will endeavour to put things right. If your complaint cannot be resolved locally you should advise us within 28 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.

15. Applicable law

This contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales, whether or not your journey originates in the United Kingdom.

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  • "Top marks for Wire! We could not fault their service...excellent planning, fantastic trips and accommodation throughout the entire stay. No doubt the trip of our lifetime and my wife and I would not hesitate to book again..." Mr and Mrs Barnes, Hertfordshire, UK read more

  • "As avid travellers we are used to dealing with various agents and tour operators and I have to say we were very impressed with Wire. Not only did they offer a real personal touch, their local knowledge was extremely valuable..." Mark Downey, London read more

  • "We didn't mention that our trip to Rajasthan was part of our honeymoon, until in our last email we sent to ask for some tips about romantic places. At the first hotel we checked in, a bottle of champagne was waiting in our room..." Alissa Dahl, Kent read more

  • "No hitches, no problems. We received our tickets and hotel vouchers 36 hours after booking – superb planning and great customer service. Wire come highly recommended." Tara and David Morrelli, London

  • "A perfect combination of activity and relaxation. The sights were utterly out of this world, I had to pinch myself on more than one occasion! Khaled made sure that we were all having the time of our lives..." Lara Jones, Surrey read more

  • "Wow, Wire really are the experts in everything Rajasthan has to offer. I don't know where to start – the leopard safari was an absolute highlight, Chattra Sagar was pure heaven. The whole trip was out of this world..." Mr and Mrs Wilson, Cheshire read more

  • "The guys at Wire put together an extraordinary itinerary which I had full input in and even made some last minute changes. I was immediately convinced that these guys knew what they are talking about..." JS, Bristol read more