Tour operator financial protection

From November 2012, we will be changing the way we work to ensure that 100% of your holiday funds are protected 100% of the time. This is a legal requirement for passengers who are resident in an EU country, but as part of our offer, will also be extended to every Wire client, regardless of the country where you start your journey.

You don't need to do anything to enjoy our new financial protection - it is automatically applied to your booking and there are no additional costs.

** Please note that any bookings made in advance of 10th November 2012 will be held on a provisional basis with no payment taken until the new scheme is in place, ensuring that you can enjoy full protection. **

How does it work?

When you pay any money towards a holiday with Wire, your funds are credited to an account which is held in trust. An independent trustee, in this case a Chartered Accountant, is responsible for the operation of the account and making sure that payments are made to hotels and other suppliers. The trustee puts in place a payment schedule so that only a small portion of your funds are released to any supplier as a deposit and that the balance is paid to them no sooner two weeks before your scheduled arrival. An additional insurance policy covers any deposits which have been paid out. This means that if in the intervening period the supplier ceases trading, your funds are still safe and Wire can pay for an alternative to allow your holiday to proceed.

In the very unlikely event that Wire ceases trading, the trustee has your funds set aside and they can only be used to pay for your holiday, or to give you a refund should you so choose.

The travel industry has various schemes which all deliver financial protection, including big names such as the Association of British Travel Agents (ABTA). The most appropriate scheme for each company depends on things like turnover and the numbers of trips sold each year. At Wire we have chosen a scheme designed specifically for small boutique tour operators based in the UK.

The benefits...

Being part of a financial protection scheme means that you have complete peace of mind no matter how much you spend on your holiday in Rajasthan, or any of the other destinations that we operate to. Your money is kept safe almost right up to your departure, and paid out at a time when the risk of suppliers "going bust" having already received your money is much lower.

You would not receive these kind of financial guarantees if you were to book each element separately to create your own trip, so our financial protection gives you yet another reason to book through Wire.

Our UK clients also receive an extra layer of protection when they pay by credit card. There is a 3.4% credit card processing fee, however, under the Consumer Credit Act 1975, where you have paid for goods or services (in whole or in part) by credit card, the credit card company is also responsible for protecting you against loss.

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Not sure where to start? Use our free tour planning service, with our personal recommendations to make your Rajasthan tour simply perfect!

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Enjoy über luxury Oberoi hotels in Delhi, Agra, Ranthambore, Jaipur and Udaipur as part of one of our most indulgent trips...ever!

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  • "We didn't mention that our trip to Rajasthan was part of our honeymoon, until in our last email we sent to ask for some tips about romantic places. At the first hotel we checked in, a bottle of champagne was waiting in our room..." Alissa Dahl, Kent read more

  • "Wow, Wire really are the experts in everything Rajasthan has to offer. I don't know where to start – the leopard safari was an absolute highlight, Chattra Sagar was pure heaven. The whole trip was out of this world..." Mr and Mrs Wilson, Cheshire read more

  • "As avid travellers we are used to dealing with various agents and tour operators and I have to say we were very impressed with Wire. Not only did they offer a real personal touch, their local knowledge was extremely valuable..." Mark Downey, London read more

  • "Top marks for Wire! We could not fault their service...excellent planning, fantastic trips and accommodation throughout the entire stay. No doubt the trip of our lifetime and my wife and I would not hesitate to book again..." Mr and Mrs Barnes, Hertfordshire, UK read more

  • "The guys at Wire put together an extraordinary itinerary which I had full input in and even made some last minute changes. I was immediately convinced that these guys knew what they are talking about..." JS, Bristol read more

  • "No hitches, no problems. We received our tickets and hotel vouchers 36 hours after booking – superb planning and great customer service. Wire come highly recommended." Tara and David Morrelli, London

  • "A perfect combination of activity and relaxation. The sights were utterly out of this world, I had to pinch myself on more than one occasion! Khaled made sure that we were all having the time of our lives..." Lara Jones, Surrey read more